Hotel Operations Manager

7 days ago


Cobham, Surrey, United Kingdom Hilton Worldwide, Inc. Full time
Job Title: Hotel Operations Manager

Estimated Salary: £32,000 to £35,000 per annum + Service Charge

Job Description:

We are seeking a highly skilled Hotel Operations Manager to join our team at Hilton Worldwide, Inc. This is an exciting opportunity for a talented individual to take on a leadership role and oversee the smooth operation of our hotel.

The successful candidate will be responsible for managing all aspects of hotel operations, including food and beverage services, guest relations, and staff management. A strong focus on delivering exceptional levels of customer service and ensuring compliance with brand standards is essential.

In this role, you will have the opportunity to develop and implement strategies to drive business growth, improve efficiency, and enhance the overall guest experience. If you have a passion for hospitality and a proven track record in management, we would love to hear from you.

Key Responsibilities:
  • Manage all Food and Beverage outlets to ensure seamless service delivery
  • Maintain exceptional levels of customer service through effective training and coaching of staff
  • Ensure compliance with brand standards across all areas of hotel operations
  • Recruit, manage, train, and develop a high-performing team
  • Manage guest queries in a timely and efficient manner
  • Work within budgeted guidelines to optimize revenue and profitability
Requirements:
  • Proven management experience in the hospitality industry
  • Ability to meet financial targets and drive business growth
  • Strong leadership and communication skills
  • Flexibility to respond to a range of different work situations


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