Experience Manager

3 weeks ago


Cumbernauld, North Lanarkshire, United Kingdom ISS Full time

About the Role

We are seeking a highly skilled and experienced Curated Experience Manager to join our team at ISS. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences across various environments and events.

Key Responsibilities

  • Assist the Curated Experience Lead in the administration of activations and events, ensuring seamless execution and high-quality delivery.
  • Collaborate with the HSEQ Team to ensure compliance with safety protocols and regulations.
  • Manage the activation calendar, sourcing and creating engaging events and activations that meet client expectations.
  • Develop and implement effective event strategies, working closely with stakeholders to achieve business objectives.
  • Conduct site visits with potential partners and activation producers to build relationships and identify new opportunities.
  • Work with the budgeting team to develop and manage event budgets, ensuring cost-effectiveness and ROI.

Requirements

  • Degree-level qualification in Hospitality, Events, or a related field.
  • Proven experience in event management, with a strong track record of delivering successful events.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in Microsoft applications and property management tools.

About ISS

ISS is a world-leading workplace and facility management company, dedicated to delivering exceptional customer experiences and creating value for our clients. We are passionate about making a positive impact on people's lives and the communities we serve.

Our Values

  • Customer Focus: We put our customers at the heart of everything we do.
  • Integrity: We operate with transparency, honesty, and integrity in all our interactions.
  • Collaboration: We work together as a team to achieve our goals and deliver exceptional results.
  • Innovation: We embrace innovation and creativity to drive business growth and improve customer experiences.

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