Guest Experience Coordinator
3 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Front Office Manager to join our team at DoubleTree by Hilton Glasgow Westerwood Spa & Golf Resort. As a key member of our hotel operations team, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our valued customers.
Key Responsibilities:
- Provide outstanding customer service and ensure a warm welcome to our guests
- Manage the front office team to deliver exceptional service and meet revenue targets
- Review room allocations and advise guests on rates, packages, and promotions
- Handle guest issues and complaints in a professional and courteous manner
- Maximize revenue through effective room sales and upselling
Requirements:
- Previous experience in a front office, reception, or front of house position
- People management experience and ability to lead a team
- Quality and standards driven with a focus on delivering exceptional guest service
- Outstanding customer service skills and conflict resolution abilities
What We Offer:
- Free health club membership
- Discounts across golf, including membership, guest rates, green fees, buggies, and clothing
- Discounts across The QHotels Collection
- Hilton Worldwide discounts
- Family and Friends discounts in hotels across The QHotels Collection
- Support with training and professional qualifications, including course fees
- Various learning and development opportunities
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- Free parking
About Us:
DoubleTree by Hilton Glasgow Westerwood Spa & Golf Resort is a 4-star, 148-bedroom hotel located just outside Glasgow in Cumbernauld. Our hotel features an 18-hole golf course, Flemings restaurant, Grill restaurant, afternoon tea, private dining, and meetings and event spaces. Our leisure facilities include a gym, pool, sauna, steam room, tennis courts, and a relaxing Elemis spa.
Our Commitment:
We are proud to be a Disability Confident employer and committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally, and we welcome applications from candidates who require reasonable adjustments to any stage of the recruitment process.
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