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Workplace Experience Host
2 months ago
Job Title: Go To Host
About the Role:
We are seeking a highly skilled and customer-focused individual to join our team as a Go To Host. As a Workplace Experience Host, you will be responsible for delivering exceptional service to our clients and their guests, ensuring a seamless and memorable experience.
Key Responsibilities:
- Provide warm and welcoming service to colleagues and guests, ensuring their needs are met in a timely and professional manner.
- Respond promptly and politely to guest and colleague enquiries, resolving issues efficiently and effectively.
- Conduct daily checklists to ensure the quality of assigned workspaces, identifying areas for improvement and implementing solutions.
- Assist with room booking and guest arrivals, using existing processes and technology to ensure a smooth experience.
- Maintain a clear, presentable, and safe office floor, adhering to high standards of cleanliness and organization.
- Monitor quality control issues, logging tickets for service from other areas and providing technical support as needed.
Professional and Personal Competencies:
- Proven customer service experience in dealing with high-touch clients.
- High school or college degree.
- Proven track record of providing exceptional customer service.
- Ability to work successfully within a strong team environment.
- High proficiency in Microsoft Office, Excel, and PowerPoint applications, with knowledge of property management and Condeco systems a plus.
- Excellent telephone skills and verbal communication.
About ISS:
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience, working with customers day by day to deliver exceptional results.
Our Values:
We are committed to doing business the right way, taking our corporate responsibility seriously. Our passion is people, and we offer a challenging and exciting career in an organisation with people at its heart.
Why Join ISS?
We are proud to be a diverse and inclusive employer, welcoming all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or educational background.
