Nighttime Guest Services Agent
1 month ago
Are you someone who enjoys the tranquility of the night?
Do you excel in providing exceptional service to guests?
Key Benefits:
Complimentary health club membership (terms and conditions apply)
Exclusive discounts on golf services including memberships, guest rates, green fees, buggies, and apparel
Special offers across The QHotels Collection
Discounts at Hilton Worldwide properties
Family and friends discounts at hotels within The QHotels Collection
Support for training and professional development, including course fees
Various learning and development opportunities available
Access to an Employee Assistance Program – Hospitality Action
Referral program for friends
Complimentary parking
And much more
Your Responsibilities:
As the night receptionist, you will oversee the front desk during overnight hours, welcoming guests upon their arrival, managing check-ins and check-outs, and ensuring that all guest inquiries and concerns are addressed in a friendly and professional manner, consistently aiming for guest satisfaction throughout their stay.
Is This Position Right for You?
Ability to work independently with minimal supervision
A genuine passion for providing outstanding guest service
A courteous and pleasant demeanor
Experience in conflict resolution
Interested in Learning More?
DoubleTree by Hilton Glasgow Westerwood Hotel, Spa & Golf Resort is a 4-star property featuring 148 guest rooms, an 18-hole golf course, and a variety of dining options including the Flemings restaurant and the Grill restaurant. We also offer afternoon tea, private dining, and versatile meeting and event spaces. Our leisure amenities include a gym, swimming pool, sauna, steam room, tennis courts, and a soothing Elemis spa.
The QHotels Collection is proud to be a Disability Confident employer, committed to diversity, inclusion, and equal opportunities for all. We believe in treating everyone equally, so if you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate your needs.
The QHotels Collection is a supporter of the UK Armed Forces and has signed the Armed Forces Covenant, achieving the Silver Award.
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