Ambassador of Exceptional Service

6 days ago


Cumbernauld, North Lanarkshire, United Kingdom ISS Full time

Job Overview

As a Workplace Experience Host at ISS, you will be responsible for creating memorable and personalized experiences for our clients and their employees. This role requires a high level of customer service, attention to detail, and ability to work effectively in a team environment.

Key Responsibilities

  • Ensure a warm and welcoming environment for colleagues and guests, addressing their needs in a friendly and professional manner.
  • Respond promptly and politely to guest and colleague inquiries, providing solutions and support as needed.
  • Conduct daily checklists to maintain the quality of assigned workspaces, identify areas for improvement, and track performance.
  • Utilize existing processes and technology to assist with room booking, guest arrivals, and other administrative tasks.
  • Maintain a clean, organized, and safe office environment, adhering to ISS standards.
  • Monitor and report quality control issues, such as facility cleanliness and comfort factors, and log tickets for service from other areas.
  • Provide technical support, including first-line fixes and handoffs to the Techbar for unresolved issues.

Professional and Personal Competencies/Qualifications

  • Proven customer service experience in dealing with high-touch clients.
  • High school or college degree.
  • Track record of providing exceptional customer service.
  • Ability to work effectively in a team environment.
  • High proficiency in Microsoft Office, Excel, and PowerPoint applications, with knowledge of property management and Condeco systems a plus.
  • Excellent telephone skills and verbal communication.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and provide intelligent solutions, high standards, and people who care to help our customers achieve their purpose.

Our Commitment to Diversity and Inclusion

ISS is proud to be a diverse and inclusive employer, welcoming all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or educational background.



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