Service Delivery Coordinator

2 months ago


Cumbernauld, North Lanarkshire, United Kingdom ISS Full time

About the Role

We are seeking a highly skilled and experienced Cleaning Operations Manager to join our team at ISS. As a key member of our operations team, you will be responsible for the day-to-day management of our cleaning services, ensuring that our high standards are consistently met.

Key Responsibilities

  • Manage and coordinate the activities of our cleaning teams to ensure efficient and effective service delivery.
  • Develop and implement strategies to improve service quality, customer satisfaction, and operational efficiency.
  • Collaborate with our Soft FM Manager to ensure alignment with business objectives and goals.
  • Conduct regular audits to ensure compliance with service standards and identify areas for improvement.
  • Lead and motivate our cleaning teams to achieve exceptional results and promote a culture of excellence.
  • Develop and maintain strong relationships with our customers and stakeholders to ensure their needs are met.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements to ensure our services remain competitive and compliant.

About You

We are looking for a highly motivated and experienced professional with a strong background in cleaning operations management. You will have a proven track record of delivering high-quality services, improving operational efficiency, and leading teams to achieve exceptional results.

Requirements

  • Minimum 3 years of experience in cleaning operations management or a related field.
  • Proven track record of delivering high-quality services and improving operational efficiency.
  • Strong leadership and management skills, with the ability to motivate and inspire teams.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and partnership.
  • Strong analytical and problem-solving skills, with the ability to identify areas for improvement and develop effective solutions.
  • Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We are committed to delivering exceptional services that meet the needs of our customers and stakeholders. We offer a challenging and exciting career in an organisation with people at its heart, where everyone has the opportunity to develop, grow, and make a difference.



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