Operations Director
4 days ago
Job Opportunity: Operations Manager
About the Role:
We are seeking an experienced Operations Manager to join our team at DiSRUPT Recruitment Agency | B Corp. As a key member of our organization, you will play a vital role in leading and managing our Contract Management Team, fostering a collaborative and empowering work environment.
Key Responsibilities:
- Lead and manage the Contract Management Team, promoting a culture of excellence and continuous improvement.
- Oversee business support functions, ensuring efficient resource allocation and achievement of key objectives.
- Develop and implement strategic business change and improvement projects, ensuring timely completion within budget and alignment with project objectives.
- Receive, review, and analyze management information reports and invoicing data to identify performance trends, exceptions, and risks, and report these to the Contract Director.
- Coordinate contributions from workstream managers to draft monthly and quarterly Service Management Board reports for timely submission to the Government.
- In conjunction with the Contract Director, develop and implement service excellence initiatives, embedding robust governance and accountability mechanisms throughout operations.
- Ensure the voice of service users and other key stakeholders influences the design and delivery of our services.
- Contribute to the attainment and maintenance of ISO Standards, driving continuous improvement through evidence-based decision-making.
- Coach and support direct reports, ensuring they develop the necessary competencies and performance standards, while fostering a positive team environment.
Requirements:
- A strong understanding of issues affecting vulnerable and marginalized groups.
- Experience at a senior level within a relevant sector, managing complex Government contracts.
- Significant experience in leading and managing change projects, including culture change.
- Expertise in developing and implementing quality standards, compliance procedures, and service governance.
- Strong financial management skills, with experience overseeing invoicing processes and costs, ensuring accurate financial reporting and workload forecasting.
- Excellent analytical and report-writing skills, with confidence in working with data to evaluate service delivery effectiveness.
- PRINCE 2 or any other project management qualification.
About Us:
DiSRUPT Recruitment Agency | B Corp is a not-for-profit organization committed to helping vulnerable and marginalized groups. We are deeply passionate about making a positive impact in our community, and we are seeking like-minded individuals to join our team.
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