Senior Operations Director
5 days ago
Senior Operations Director - Cleaning Services Division
We are seeking an experienced Senior Operations Director to lead the strategic and operational direction of our cleaning services division. The successful candidate will have a proven track record in senior operations roles within a large facilities management business, preferably with soft FM experience.
Key Responsibilities:
- Lead a division delivering circa £30M annual sales, managing KPIs and service level agreements to drive customer satisfaction and retention.
- Develop and implement commercial contracts to ensure contractual obligations are met in full.
- Manage a team of senior managers to ensure operational excellence across the division.
- Collaborate with the HR department to champion the people, health & safety, and wellbeing strategy.
- Work closely with various departments to promote a positive, productive, and cohesive culture.
- Drive continuous improvement in policies, processes, and innovation of the service offering.
- Act as a great team player with moral integrity, a professional, friendly, and reliable approach.
- Support the company's charitable activities.
- Communicate effectively with the board of directors to deliver impactful and timely business updates.
About Us
Detail2Recruitment is a leading recruitment agency specializing in placing top talent in facilities management and related industries. We pride ourselves on our expertise and commitment to delivering exceptional results for our clients and candidates.
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