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Customer Service Team Lead
2 months ago
We're seeking a highly skilled and motivated Assistant Store Manager to join our team at Starbucks - Cobra Coffee. As a key member of our store leadership team, you'll be responsible for delivering exceptional customer experiences and driving business results.
Key Responsibilities- Lead shifts and manage store operations, ensuring seamless execution of our business strategies.
- Coach and develop your team to achieve high levels of customer satisfaction and sales growth.
- Collaborate with the store leadership team to drive operational excellence and implement new initiatives.
- Support the growth and development of your partners, providing coaching and feedback to help them achieve their goals.
- Set challenging and realistic goals to drive engagement and improve partner performance.
- 28 days holiday a year (including Bank Holidays)
- Free drinks and discounted food when you're on shift, including £1 food items
- A free bag of coffee each month and a 30% partner discount on food, beverages, and merchandise in Starbucks stores when not at work
- Third party discounts including 10% in Southern Co-op food stores
- Life insurance
- Comprehensive training including coffee knowledge and access to Starbucks Global Academy
- Career progression opportunities
Our hiring process typically involves a CV review, telephone interview, and in-store experience. If you're successful, you'll receive an offer and onboarding process.