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Customer Service Team Lead

2 months ago


Crawley, West Sussex, United Kingdom Starbucks - Cobra Coffee Full time
About the Role

We're seeking a highly skilled and motivated Assistant Store Manager to join our team at Starbucks - Cobra Coffee. As a key member of our store leadership team, you'll be responsible for delivering exceptional customer experiences and driving business results.

Key Responsibilities
  • Lead shifts and manage store operations, ensuring seamless execution of our business strategies.
  • Coach and develop your team to achieve high levels of customer satisfaction and sales growth.
  • Collaborate with the store leadership team to drive operational excellence and implement new initiatives.
  • Support the growth and development of your partners, providing coaching and feedback to help them achieve their goals.
  • Set challenging and realistic goals to drive engagement and improve partner performance.
What We Offer
  • 28 days holiday a year (including Bank Holidays)
  • Free drinks and discounted food when you're on shift, including £1 food items
  • A free bag of coffee each month and a 30% partner discount on food, beverages, and merchandise in Starbucks stores when not at work
  • Third party discounts including 10% in Southern Co-op food stores
  • Life insurance
  • Comprehensive training including coffee knowledge and access to Starbucks Global Academy
  • Career progression opportunities
Our Process

Our hiring process typically involves a CV review, telephone interview, and in-store experience. If you're successful, you'll receive an offer and onboarding process.