Meetings & Events Sales Manager
1 month ago
Job Title: Meetings & Events Sales Manager
Location: Bracknell
Job Type: Full-time
Salary: £36,000 per annum
Benefits:
- Free Leisure Club membership
- Discounted spa treatments
- Health Assured Employee Assistance Programme
- Perks at Work offering huge retail discounts on your online shopping
- Discount on hotel accommodation and food
- 28 Days holiday (Including Bank Holidays)
- Company sick pay scheme
- Workplace pension scheme
- Free meals on duty
- Free car parking on site
Job Description:
Our client, a prestigious 4-star venue located in Bracknell, is seeking a dynamic and results-oriented Meetings & Events Sales Manager to join their team. As a key player in the hospitality industry, our client is committed to providing exceptional service and creating memorable experiences for their guests.
Key Responsibilities:
- Manage meeting and events reservations
- Maintain a good relationship with all corporate bookers, conference and hotel booking agents in conjunction with the Sales department
- Ensure customer feedback is monitored and responded to in a professional and timely manner
- Ensure that the team handle reservations and conference enquiries with the highest level of customer satisfaction
- Sending out Terms and Conditions to clients
- Maximising the conversion of enquiries
- Following up on business and gaining repeat business
- Developing existing business
- Build relationships with new clients
- Monitoring competitor performance
- Ensure clients are receiving the highest level of service, to ensure client satisfaction
- Manage payroll costs for the department
- Create an environment which promotes employee's morale and encourages the team to have a pride and commitment in the department
- Managing team appraisals
- Co-ordinate the recruitment, inductions and training of department staff
- Identifying training needs within the team
- Be actively involved in the creation and implementation of the hotel sales plan
- Handling complaints
- Ensuring maximum potential yield over twelve months is achieved, using yield techniques
- Finalise end of month reports for the board of directors
- Positively approach sales opportunities in order to maximise sales revenue in order to meet and exceed budgeted sales targets for the department
- Investigate any deficiencies against budget in the P&L document
- Bi-weekly and quarterly forecasts
Requirements:
- Previous experience of managing a team
- Superb customer service, communication and organisational skills
- A strong focus on meeting business targets for revenue and occupancy
- Excellent IT skills including knowledge of Opera Sales and/or Delphi
- Demonstrate pro-active selling and effective conversion of enquiries to bookings
- Establish and maintain strong working relationships both with colleagues, clients and suppliers
- Have an eye for detail and an excellent knowledge of our competitors in order to promote facilities to their full potential
- Strong leadership skills with a positive, friendly attitude
How to Apply:
Only shortlisted candidates will be contacted.
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