Cloud Operations Manager
4 days ago
Our client, a renowned services provider in Birmingham, seeks an experienced Technical Service Desk Manager with expertise in Azure technical skills to drive shift performance, maintain operational standards, and deliver top-tier client service in a cloud-based environment.
Key Responsibilities- Oversee the technical operations of the Managed Service Centre, focusing on Cloud Services and Data Protection.
- Support shift leaders to uphold consistent standards.
- Facilitate training and updates on processes and technologies.
- Refine procedures for cloud operations, backups, and disaster recovery.
- Manage incident queues to meet SLA timelines using ServiceNow.
- Resolve escalated issues in cloud and data protection.
- Ensure secure, compliant backup and recovery.
The ideal candidate will have hands-on experience in cloud operations (Azure, AWS), implementation of Backup & Recovery technologies, and data protection strategies (Veeam backups, Spectrum Protect). They should also possess strong leadership skills, with a proven track record of managing small teams and driving results in a cloud-based environment.
Requirements- Azure technical skills with hands-on experience.
- Strong leadership skills with a proven track record of managing small teams.
- Experience with ServiceNow and data security.
- Incident and Escalation Management skills, focusing on Cloud environments.
- Technical Expertise in cloud operations (Azure, AWS, IBM Cloud), data protection strategies (including Spectrum Protect and Veeam backups), and monitoring tools (SolarWinds, LogicMonitor, etc.).
- Backup and Recovery Expertise with proficiency in configuring and maintaining secure, encrypted backup solutions.
- Incident, Problem & Change Management skills with experience in ITIL frameworks.
Estimated salary: £60,000 - £80,000 per annum. This role offers a unique opportunity to work with a socially responsible client who prioritizes diversity and inclusion.
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