Cloud Operations Manager
10 hours ago
Cloud Operations Manager
We are seeking an experienced Cloud Operations Manager to lead our hybrid team in Birmingham, driving shift performance, maintaining operational standards, and ensuring top-tier client service in a cloud-based environment.
Key Responsibilities:
- Shift Leadership: Support shift leaders to uphold consistent standards.
- Knowledge Sharing: Facilitate training and updates on cloud processes and technologies.
- Policy Development: Refine procedures for cloud operations, backups, and disaster recovery.
- ServiceNow Management: Oversee incident queues to meet SLA timelines.
- Client Escalations: Resolve escalated issues in cloud and data protection.
- Data Protection: Ensure secure, compliant backup and recovery.
- Incident Resolution: Manage incidents in cloud environments like Azure.
- Team Development: Identify knowledge gaps and upskill team members.
Requirements:
- Cloud Management: Strong background in cloud management (e.g., Azure), cloud security best practices, and monitoring tools (e.g., SolarWinds, LogicMonitor).
- ServiceNow and Data Security: Experience with ServiceNow and data security.
- Leadership Skills: Leadership skills in a shift-based environment.
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