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Cloud Operations Manager
1 month ago
Technical Service Desk Lead
We're seeking an experienced Technical Service Desk Lead to drive shift performance, maintain operational standards, and ensure top-tier client service in a cloud-based environment.
Responsibilities:
- Shift Leadership: Support shift leaders to uphold consistent standards.
- Knowledge Sharing: Facilitate training and updates on processes and technologies.
- Policy Development: Refine procedures for cloud operations, backups, and disaster recovery.
- ServiceNow Management: Oversee incident queues to meet SLA timelines.
- Client Escalations: Resolve escalated issues in cloud and data protection.
- Data Protection: Ensure secure, compliant backup and recovery.
- Incident Resolution: Manage incidents in cloud environments like Azure.
- Team Development: Identify knowledge gaps and upskill team members.
To be successful in this role it would be great to have skills and experience with:
- A strong background in cloud management (e.g., Azure), cloud security best practices and monitoring tools (e.g., SolarWinds, LogicMonitor).
- Experience with ServiceNow and data security.
- Incident and Escalation Management focussing on cloud environments (e.g., Azure, Wintel, other backup technologies).
- Leadership skills in a shift-based environment.
As a member of our Jumar team, you'll be working in a dynamic cloud environment where you can drive innovation and lead our team to deliver exceptional client service.