Cloud Services Technical Manager
1 month ago
Job Title: Cloud Services Technical Manager
About the Role:
As a Cloud Services Technical Manager at Jumar Solutions, you will be responsible for overseeing the technical operations of the Managed Service Centre, with a particular focus on cloud services and data protection. The role involves working 2-3 days in our client's office and the rest can be remote from home.
Your key responsibilities will include:
- Driving shift performance and maintaining operational standards.
- Supporting shift leaders to uphold consistent standards.
- Facilitating training and updates on processes and technologies.
- Refining procedures for cloud operations, backups, and disaster recovery.
- Overseeing incident queues to meet SLA timelines.
- Resolving escalated issues in cloud and data protection.
- Ensuring secure, compliant backup and recovery.
Key Skills and Qualifications:
A strong background in cloud management (Azure), cloud security best practices, and monitoring tools. Experience with ServiceNow and data security. Incident and Escalation Management focusing on cloud environments. Leadership skills in a shift-based environment. Backup and Recovery Expertise: Proficiency in configuring and maintaining secure, encrypted backup solutions, including the ability to troubleshoot backup failures and ensure data integrity during restores. Incident, Problem & Change Management: Solid experience with ITIL frameworks and the ability to manage incidents, problems, and changes effectively from an operational perspective.
Salary: £60,000 - £80,000 per annum.
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