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Cloud Operations Manager

1 month ago

Birmingham, Birmingham, United Kingdom Jumar Solutions Full time
Job Summary

Jumar Solutions seeks an experienced Technical Service Desk Manager/Service Desk Manager with strong Azure skills to drive shift performance, maintain operational standards, and ensure top-tier client service in a Cloud-based environment.

About the Role

This is a superb opportunity to lead and innovate in Cloud operations, working in our client's thriving Managed Service Centre.

Key Responsibilities
  • Shift Leadership: Support shift leaders to uphold consistent standards.
  • Policy Development: Develop and implement policies that align with business objectives.
  • ServiceNow Management: Oversee incident queues to meet SLA timelines.
  • Data Protection: Ensure secure, compliant backup and recovery.
Requirements
  • A strong background in Cloud management (Azure), cloud security best practices, and monitoring tools.
  • Experience with ServiceNow and data security.
  • Incident and Escalation Management focusing on Cloud environments.
  • Leadership skills in a shift-based environment.
  • Backup and Recovery Expertise: Proficiency in configuring and maintaining secure, encrypted backup solutions.
  • Incident, Problem & Change Management: Solid experience with ITIL frameworks.
What We Offer

We offer a competitive salary of $85,000 - $110,000 per annum, depending on experience. This role also offers the opportunity to work 2-3 days in our client's Birmingham office and the rest can be remote from home.