Cloud Operations Manager

4 days ago


Birmingham, Birmingham, United Kingdom Jumar Solutions Full time

We are seeking an experienced Technical Service Desk Manager to drive shift performance, maintain operational standards, and ensure top-tier client service in a cloud-based environment.

Key Responsibilities:

  • Support shift leaders in upholding consistent standards
  • Facilitate training and updates on cloud-based processes and technologies
  • Refine procedures for cloud operations, backups, and disaster recovery
  • Oversee incident queues to meet SLA timelines in ServiceNow
  • Resolve escalated issues in cloud and data protection environments
  • Ensure secure, compliant backup and recovery
  • Manage incidents in cloud environments like Azure
  • Identify knowledge gaps and upskill team members

Requirements:

  • Strong background in cloud management and cloud security best practices
  • Experience with ServiceNow and data security
  • Incident and Escalation Management skills in cloud environments
  • Leadership skills in a shift-based environment

About Jumar Solutions:

We are a leading provider of cloud-based solutions and services. Our team is passionate about delivering exceptional client service and driving innovation in cloud operations.



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