Cloud Operations Manager
4 days ago
We are seeking an experienced Technical Service Desk Manager to drive shift performance, maintain operational standards, and ensure top-tier client service in a cloud-based environment.
Key Responsibilities:
- Support shift leaders in upholding consistent standards
- Facilitate training and updates on cloud-based processes and technologies
- Refine procedures for cloud operations, backups, and disaster recovery
- Oversee incident queues to meet SLA timelines in ServiceNow
- Resolve escalated issues in cloud and data protection environments
- Ensure secure, compliant backup and recovery
- Manage incidents in cloud environments like Azure
- Identify knowledge gaps and upskill team members
Requirements:
- Strong background in cloud management and cloud security best practices
- Experience with ServiceNow and data security
- Incident and Escalation Management skills in cloud environments
- Leadership skills in a shift-based environment
About Jumar Solutions:
We are a leading provider of cloud-based solutions and services. Our team is passionate about delivering exceptional client service and driving innovation in cloud operations.
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