Cloud Engineer

4 days ago


Birmingham, Birmingham, United Kingdom SCC Full time
About the Role

We are actively building diverse teams and welcome applications from everyone.

This is a fantastic opportunity for a talented individual to join our team as a Cloud Engineer - Public Cloud Operations. The successful candidate will be responsible for prioritizing incidents and tasks, taking into account workload, SLAs, and severity.

Key Responsibilities:

  • Prioritize incidents / tasks accordingly, taking into account workload, SLAs, severity. Any risk of increased workload or SLA breach should be escalated to the direct manager.
  • Act as a point of contact for solving incidents specific for public-cloud platforms - Azure / AWS.
  • Take on customer requests / incidents with SLA through phone, email, or anything that comes through our automated alerting systems.
  • Create (or maintain up-to-date) specific working instructions (knowledge base) that can help the team deal with specific incidents.
  • Perform on-call activities within the team, according to a specific pre-defined rotation (ROTA).
Requirements

To be successful in this role, you will need:

  • A strong understanding of Azure / AWS Public Cloud environment, infrastructure, and technologies.
  • A good understanding and knowledge of Public Cloud Networking.
  • A good understanding of Azure / AWS monitoring tools (Azure monitor / CloudWatch).
  • A good understanding of ITIL framework.

We offer a competitive salary package including:

  • £30,000 - £40,000 per annum.
  • A broad flexible benefits scheme.
  • 2 paid-for volunteering days a year.
About Us

SCC is Europe's largest privately-owned IT business, based out of the new HQ office in Birmingham. We help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people, and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer and committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment.



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