Cloud Engineer
4 days ago
We are actively building diverse teams and welcome applications from everyone.
This is a fantastic opportunity for a talented individual to join our team as a Cloud Engineer - Public Cloud Operations. The successful candidate will be responsible for prioritizing incidents and tasks, taking into account workload, SLAs, and severity.
Key Responsibilities:
- Prioritize incidents / tasks accordingly, taking into account workload, SLAs, severity. Any risk of increased workload or SLA breach should be escalated to the direct manager.
- Act as a point of contact for solving incidents specific for public-cloud platforms - Azure / AWS.
- Take on customer requests / incidents with SLA through phone, email, or anything that comes through our automated alerting systems.
- Create (or maintain up-to-date) specific working instructions (knowledge base) that can help the team deal with specific incidents.
- Perform on-call activities within the team, according to a specific pre-defined rotation (ROTA).
To be successful in this role, you will need:
- A strong understanding of Azure / AWS Public Cloud environment, infrastructure, and technologies.
- A good understanding and knowledge of Public Cloud Networking.
- A good understanding of Azure / AWS monitoring tools (Azure monitor / CloudWatch).
- A good understanding of ITIL framework.
We offer a competitive salary package including:
- £30,000 - £40,000 per annum.
- A broad flexible benefits scheme.
- 2 paid-for volunteering days a year.
SCC is Europe's largest privately-owned IT business, based out of the new HQ office in Birmingham. We help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people, and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer and committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment.
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