Education Programmes Coordinator

2 weeks ago

London, Greater London, United Kingdom MyTutor Full time

About MyTutor

MyTutor is the UK's leading online platform for one-to-one learning, striving to create a future where access to high-quality education is accessible and stress-free. We're committed to conscious inclusion, fostering a sense of belonging and connection within our teams.

We're proud to have a handpicked community of over 10,000 tutors working with students from diverse backgrounds, having delivered over a million lessons. Our relationship with over 1,300 schools has earned us a Trustpilot rating, and we've created a unique ecosystem where everyone can thrive.

We believe that every individual deserves equal opportunities, regardless of their background, ethnicity, or ability. Our inclusive culture empowers individuals to flourish, and we're dedicated to building a more diverse and inclusive workforce.

About the Role

We're seeking an experienced Education Programmes Coordinator to join our team. As a key member of our organisation, you'll be responsible for ensuring the successful onboarding and delivery of our educational programmes. Your primary objective will be to build strong relationships with our partner schools, drive revenue growth, and support programme success.

Key Responsibilities:

  1. Manage multiple school accounts, balancing priorities, and driving efficient processes.
  2. Develop and maintain strong relationships with school stakeholders, including teachers, administrators, and decision-makers.
  3. Collaborate with internal teams to ensure seamless programme delivery, leveraging expertise from Partnerships, Operations, and Tutor teams.
  4. Drive invoiced revenue growth by meeting and exceeding monthly targets, maintaining list pricing, and delivering forecasted revenue.
  5. Support schools in achieving their goals, monitoring progress, and proactively intervening where necessary.
  6. Become an expert in onboarding, building a network of contacts, and fostering positive brand awareness through case studies, videos, and PR opportunities.
  7. Leverage your relationships to drive upsells, programme extensions, and renewals, ensuring we help as many pupils as possible.
  8. Partner with internal teams to develop tailored solutions for school scaling goals, focusing on teacher experience and optimisation.

Requirements:

To succeed in this role, you'll need:

  • A natural ability to build and nurture relationships, with exceptional customer empathy.
  • Excellent communication skills, able to clearly convey messages and expectations to customers, peers, and stakeholders.
  • Organisational skills, balancing multiple tasks efficiently and effectively.
  • Collaborative mindset, working seamlessly with internal teams to achieve shared objectives.
  • Problem-solving abilities, thinking critically to bring potential solutions to the table.
  • Customer-centric approach, challenging decisions when necessary.
  • Resilience, comfortable working in ambiguity and fast-changing environments.

What We Offer:

As an Education Programmes Coordinator at MyTutor, you can expect:

  • A competitive salary up to £34,000 depending on experience.
  • Hybrid working arrangements, spending 1-2 days per week in our London office (Brick Lane).
  • 25 days holiday, plus 1 'time for me' day and flexible bank holidays.
  • Flexible working arrangements around MyTutor's core hours.
  • Workplace pension and salary exchange scheme.
  • Health & Wellbeing benefit options, plus cycle, tech, and gym schemes.
  • Enhanced parent policies and workplace nursery scheme.
  • A personal L&D budget of up to £350, pro-rated for part-time employees.
  • Inclusive policies supporting all staff to flourish, and a wide range of MyTutor communities & networks.
  • Regular team events and socials.

Interview Process:

The hiring process includes a competency and skills-based interview with Hiring Managers, followed by a task or presentation related to the role.

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