Customer Experience Performance Leader

1 week ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Greenbean Full time

As a Customer Experience Performance Leader, you will be responsible for leading our Contact Centre team in Newcastle to deliver exceptional customer experiences.

About the Job
  • Lead a team to drive performance and deliver results.
  • Implement process improvements and develop staff.
Your Profile
  • Prior experience as a Team Leader, preferably in sales.
  • Ability to manage change in a fast-paced environment.
  • Passion for people development and customer satisfaction.
  • Strong analytical and problem-solving skills.
  • Excellent communication skills at all levels.
Our Benefits
  • A competitive salary of £45,000 per annum (estimated based on location and industry standards).
  • An OTE of £10,000 per annum.
  • 25 days annual leave plus bank holidays.
  • A pension scheme.
  • Company events and other benefits.
  • Monday to Friday working hours from 9am to 5pm.


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