Customer Experience Performance Leader
1 week ago
As a Customer Experience Performance Leader, you will be responsible for leading our Contact Centre team in Newcastle to deliver exceptional customer experiences.
About the Job- Lead a team to drive performance and deliver results.
- Implement process improvements and develop staff.
- Prior experience as a Team Leader, preferably in sales.
- Ability to manage change in a fast-paced environment.
- Passion for people development and customer satisfaction.
- Strong analytical and problem-solving skills.
- Excellent communication skills at all levels.
- A competitive salary of £45,000 per annum (estimated based on location and industry standards).
- An OTE of £10,000 per annum.
- 25 days annual leave plus bank holidays.
- A pension scheme.
- Company events and other benefits.
- Monday to Friday working hours from 9am to 5pm.
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Customer Experience Leader
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Greenbean Full timeAbout One Utility BillOne Utility Bill is a technology company that simplifies household bills by offering a fixed monthly payment. This approach reduces the time spent on phone calls to suppliers and minimizes administrative tasks.The company prioritizes employee satisfaction, with an 8.5/10 score from employees in their last engagement survey.We are...
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Team Leader for Customer Experience
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Tesco Partners Full timeWe are looking for a highly skilled and motivated Team Leader for Customer Experience to join our team at Tesco Partners. As a key member of our retail operations, you will be responsible for delivering exceptional customer service and ensuring that our stores meet the highest standards of quality.About the RoleThis is a full-time position that requires...
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Customer Experience Leader
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Henderson Group Full timeAbout UsHenderson Group is a family-owned business that cares about its people and the community in which we live. We are proud to be recognized externally for delivering excellence in employment and invest heavily in employee development.Job TitleWe are seeking a highly skilled Retail Operations Manager to join our team at Henderson Group. As a key member...
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Senior Customer Experience Manager
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Greenbean Full timeJob SummaryGreenbean is looking for an experienced Sales Team Leader to join our team in Newcastle.The ideal candidate will have a strong background in sales leadership, with a focus on driving performance and improving customer experiences.This is a fantastic opportunity to develop your skills and expertise in a dynamic and supportive environment.Key...
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Secondary PE Teacher with SEND Experience
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Leader Recruitment Group Full timeSports Coach for Young People with SENDLeader Education is committed to safeguarding and promoting the welfare of children. We require a Secondary PE Teacher with SEND experience to join our team in an alternative provision catering for secondary students with SEND.Key Job Details:Enhanced DBS check or willingness to obtain one required.Compassionate and...
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Sales Team Leader
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Greenbean Full timeJob DescriptionWe are seeking an experienced Sales Team Leader to join our team in Newcastle.The successful candidate will have a strong background in sales leadership, with a focus on driving performance and improving customer experiences.This is a fantastic opportunity to develop your skills and expertise in a dynamic and supportive environment.Key...
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Customer Experience Director
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Everyman Full timeDirector of Customer Experience:Are you a customer-focused individual with a passion for delivering exceptional experiences? Do you have what it takes to lead a team of talented individuals and drive business growth? We're looking for a skilled Customer Experience Director to join our team at Everyman Cinema. As a key leader, you will be responsible for...
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Customer Experience Specialist
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom LeoVegas Group Full timeAbout the RoleWe are seeking an experienced Customer Experience Specialist to join our CX Outbound team at LeoVegas Group. As a key member of our team, you will engage with customers via phone calls addressing queries related to RG/AML/RFP/Complaints.Working closely with various departments including RFP, AML, RG, CS, GDPR & Complaints, you will ensure a...
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Customer Experience Manager
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Pick for Britain Full timeCareer Opportunities for Ambitious IndividualsWe're seeking an experienced Customer Experience Manager to join our team in Newcastle-Under-Lyme. If you're passionate about delivering exceptional customer service and leading a high-performing team, we'd love to hear from you. As a Customer Experience Manager, you'll be responsible for creating unforgettable...
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Customer Experience Strategist
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom WeComm Full timeWeComm is a forward-thinking Digital Team shaping the future of online retail.Job TitleCrafting Customer-Centric Strategies for Digital Retail LeaderWe are seeking a seasoned professional to lead a talented team, plan and deliver standout campaigns across email, push, and SMS, collaborating with teams from Buying and Merchandising to Brand and Studio.This...
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Customer Experience Leader
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Greenbean Full timeCompany InformationOur company offers a competitive salary of £40,250 (estimated annual income) and additional benefits, including OTE up to £8,000, 25 days annual leave plus bank holidays, pension, company events, and more.
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Customer Experience Associate
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Foot Locker Full timeAbout Our TeamAt Foot Locker, we pride ourselves on providing an exceptional customer experience. Our sales team is passionate about delivering outstanding service, driving sales growth, and maintaining a positive work environment.Compensation PackageThe estimated salary for this role is between £6,170 and £12,920 per annum, depending on experience and...
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Customer Experience Advocate
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom G&C Mutual Bank Limited Full timeJob OverviewG&C Mutual Bank Limited is seeking a highly skilled Customer Experience Advocate to join our Newcastle Service Centre. As a key member of our team, you'll be responsible for delivering exceptional customer service and support.Key Responsibilities:Deliver efficient and professional service to members through Service Centre and Contact Centre...
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Customer Service Team Lead
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Greenbean Full timeJob Overview"The Greenbean is seeking an exceptional Contact Centre Sales Team Leader to join its team in the UK. This is a fantastic opportunity for someone who can drive performance in a fast-paced environment and is passionate about people development, process improvement, and customer experience."The successful candidate will lead a team to deliver...
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Head of Sales Performance
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Greenbean Full timeSales Team Leader OpportunityWe are currently seeking an experienced Sales Team Leader to join our growing sales team in Newcastle. As a Sales Team Leader, you will be responsible for leading weekly team meetings and daily stand-ups for training purposes.You will also perform team performance analysis and submit weekly and monthly reports on KPIs, ensuring...
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Customer Experience Lead
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom MTrec Ltd Commercial Full timeCustomer Experience Lead Job DescriptionWe are seeking an experienced Customer Experience Lead to join our team at MTrec Ltd Commercial. In this role, you will be responsible for developing and implementing strategies that deliver exceptional customer experiences.Develop and maintain relationships with key stakeholders, including clients and colleagues, to...
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Customer Experience Ambassador
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom EE Full timeJob Summary:We are seeking a Customer Experience Ambassador to join our sales team at EE. As a Customer Experience Ambassador, you will be responsible for providing exceptional customer service and selling our products and services to customers.Key Responsibilities:Provide outstanding customer service and support to our customersSell our products and...
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Customer Experience Specialist
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Us Bank Full timeWe're looking for a talented Customer Experience Specialist to join our team at Us Bank. In this role, you'll have the opportunity to deliver memorable experiences to our customers through all communication channels. Our Service Level Agreements ensure that every interaction is friendly, professional, and tailored to meet customers' needs.As a Customer...
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Customer Experience Director
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Full timeWe are looking for a Customer Experience Director who will lead our team to deliver exceptional customer experiences in our airport locations. As a key member of our management team, you will be responsible for driving customer satisfaction, improving operational efficiency, and maintaining high standards of customer service.The successful candidate will...
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Customer Experience Expert
7 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Arnold Clark. Careers Full timeAt Arnold Clark, we're seeking a Customer Service Executive to deliver exceptional customer experiences at our Seat branch in Newcastle. This role involves working closely with customers to understand their needs and provide personalized support throughout the sales journey.About the RoleIn this position, you'll be known as a Product Genius, responsible for...