Customer Service Team Lead

22 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Greenbean Full time
Job Overview
"The Greenbean is seeking an exceptional Contact Centre Sales Team Leader to join its team in the UK. This is a fantastic opportunity for someone who can drive performance in a fast-paced environment and is passionate about people development, process improvement, and customer experience.

"The successful candidate will lead a team to deliver world-class customer experience in a 'sales through service' environment, overseeing all team member interactions and performance, and collaborating with senior leaders to implement operational improvements. The salary package includes a basic salary of £32,250 per annum and an OTE of £8,000 per annum, with benefits including 25 days annual leave plus bank holidays, a pension scheme, and company events.

"Key Responsibilities:
"
  • Drive performance in a fast-paced environment.
  • Lead a team to deliver world-class customer experience.
  • Oversee all team member interactions and performance.
  • Collaborate with senior leaders to implement operational improvements.


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