Senior Customer Service Team Manager
4 days ago
This Senior Customer Service Team Manager role at MTrec Ltd Commercial offers a unique opportunity to lead a team of customer service professionals in a remote setting. As the ideal candidate, you will have a proven track record of evaluating performance reports and making informed decisions for the day ahead.
- Evaluate previous day/week/month performance reports and make data-driven decisions for the day's operations.
- Become an ambassador for our clients, demonstrating values and encouraging best practices among your team members.
- Develop advisors through regular 1-2-1s, quarterly reviews, and personal development plans to enhance their skills and productivity.
- Identify top performers and recognize their achievements to boost morale and motivation.
- Hold meetings with your peer group to make real-time adjustments based on daily performance metrics.
- Submit relevant reports to the Assistant Call Centre Manager to ensure seamless communication.
About You:
- Native or professional level in Swedish, Norwegian, or Danish is essential, with English being a primary language used in the workplace.
- Proven people management skills with the ability to motivate and lead a team in a fast-paced environment.
- Experience working in a contact centre setting and familiarity with Salesforce and MS Teams is required.
- Performance and Quality management experience is highly valued.
- You must be self-motivated, flexible, and able to adapt to changing circumstances.
Estimated Salary: £45,000 - £60,000 per annum, depending on experience and qualifications. This compensation package reflects the importance of this role in driving exceptional customer experiences.
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Customer Service Team Lead
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Logistics and Customer Service Delivery Driver
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Customer Service Team Member
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Food and Beverage Team Member
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Customer Service Team Lead Position
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Customer Service Team Leader
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Customer Service Manager
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Customer Service Team Associate
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Senior Financial Services Manager
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Customer Service Lead
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Senior Financial Services Operations Manager
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Customer Service Director
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Customer Service Specialist
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Customer Service Specialist
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Customer Service Associate
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Customer Engagement Manager
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Customer Service Coordinator
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