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Case Manager

4 weeks ago

Newcastle Upon Tyne, United Kingdom London & Country Mortgages Full time
About This Role

We are seeking a skilled Case Manager to join our team at London & Country Mortgages.

The successful candidate will be responsible for liaising between customers and lenders to ensure the customer receives their mortgage offer efficiently.

Key responsibilities include:

  • Proactively managing mortgage applications and completing all administration in a timely and accurate manner
  • Ensuring excellent customer service is maintained throughout the whole process
  • Answering written or verbal enquiries promptly, professionally and with courtesy to meet and exceed customer expectations
  • Proactively chasing applications through to completion, updating all parties involved
  • Processing all documents and lender requests within set timeframes
  • Handling client documents in a compliant manner aligned with GDPR
  • Accurately tracking and taking notes on all actions and communications on our internal CRM system
  • Managing and prioritising own workload and diary to ensure timeframes and deadlines are met

The ideal candidate will be self-motivated, extremely well-organised, and possess excellent telephone manner and communication skills.

A minimum of 6 GCSEs or equivalent with a minimum of a C grade in Maths & English is required.

As a company, we strive to maintain an environment of respect and equality, with a focus on delivering a high level of customer service. We offer opportunities for personal development and career progression.

We adhere to the FCA's Conduct Rules and Senior Manager's and Certification Regime, ensuring our team members are committed to delivering good outcomes for our customers.

Join our team and be part of a business that values its employees and customers alike.

We care about our customers and strive to provide a seamless experience throughout the mortgage process.