Team Member

6 days ago

Carlisle, Cumbria, United Kingdom YHA Full time
About the Role

We are seeking a Seasonal Team Member to join our team at YHA Wasdale Hall. As a Seasonal Team Member, you will have the opportunity to work in a unique and dynamic environment, providing warm hospitality and great customer service to our guests.

Key Responsibilities
  • Provide exceptional customer service to all guests, ensuring a warm and welcoming experience.
  • Work on reception, offering insights about the hostel and local area to ensure every guest feels informed and welcomed.
  • Utilize our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
  • Carry out cleaning and housekeeping duties, ensuring a comfortable and clean environment for all guests.
  • Assist in the preparation of food in the kitchen and serve food and drinks with genuine warmth, hospitality, and pride.
What We Offer
  • Competitive hourly rate: £11.44 per hour.
  • Accommodation options: Live-in accommodation available at a reasonable rate of £63.70 per week.
  • Exclusive benefits: Access to YHA's staff discount and cashback portal, allowing you to save on your everyday purchases.
  • Free YHA Membership: Receive a complimentary YHA Membership each year.
  • Travel and adventure: Discover new places with 10 free hostel stays per year for you and up to 3 friends or family members.
Requirements
  • Good communication skills and basic IT proficiency.
  • Excellent time management skills, essential in our dynamic environment.
How to Apply

If you are a motivated and enthusiastic individual who is passionate about providing exceptional customer service, we invite you to submit your CV and complete our brief application form. Please feel free to attach a cover letter to further express your unique qualifications and experiences.

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