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Hospitality Team Member

2 months ago

Carlisle, Cumbria, United Kingdom YHA Full time
About YHA

YHA is a unique and inclusive organization that values diversity and promotes a culture of respect and understanding.

We are committed to providing exceptional hospitality and creating a welcoming environment for all our guests.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Team Member.

As a key member of our team, you will be responsible for providing warm hospitality and great customer service to all our customers, members, and guests.

Key Responsibilities
  • Provide exceptional customer service to all our customers, members, and guests, ensuring a positive and memorable experience.
  • Work on reception and provide insights about the hostel and the local area, ensuring every guest feels informed and welcomed.
  • Utilize our systems for efficient guest check-ins and check-outs, food and beverage sales, and service.
  • Carry out cleaning and housekeeping duties, ensuring a comfortable and clean environment for all guests.
  • Assist in the preparation of food in the kitchen and serve food and drinks with genuine warmth, hospitality, and pride, influencing sales.
What We Value

We understand the richness of life experiences and place just as much importance on lived experiences as we do on skills and knowledge.

We provide a robust induction, ongoing training, and opportunities for personal growth, welcoming applicants from all backgrounds.

Requirements

To be successful in this role, you will need to possess excellent communication and interpersonal skills, a positive attitude, and a willingness to learn and adapt to our systems and processes.

You will also need to be able to work effectively in a fast-paced environment and provide exceptional customer service in a variety of situations.

What We Offer

We offer a competitive hourly rate, accommodation options, exclusive benefits, free YHA Membership, and travel and adventure opportunities.

We are committed to creating a diverse and inclusive team and welcome applicants from all backgrounds.