Customer Care Coordinator Position
2 weeks ago
We have an exciting opportunity for a Customer Care Coordinator to join our Customer Care Team at Keepmoat Homes.
The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site, and management teams whilst maintaining effective working relationships.
The Customer Care Coordinator will be responsible for managing and continually improving the Customer Service experience for Keepmoat customers, supporting the company's ambition to maintain its 5-star builder status and leadership in Customer Service in the homebuilding industry.
The key duties of the role include:
- Liaising with customers and sub-contractors, site managers, etc. to establish an excellent after-sales/maintenance response to all complaints/queries
- Ensuring all materials and labour required are available prior to starting works
- Ensuring the customer care/after-sales image by personally contacting customers after legal completion to ensure the customer is happy and satisfied
- Producing all relevant documentation relating to customer care accurately and in a timely manner
- Updating the COINS system in a timely and efficient manner to ensure accuracy of the customer database
HS&S Responsibilities
The Customer Care Coordinator will take care of their own health and safety and that of others who may be affected by their work, adhering to the MCI/Keepmoat Health, Safety and Sustainability standards.
Skills, Knowledge & Experience
We are looking for someone who embodies the Keepmoat values: straightforward, friendly, and a team player with Customer Care experience. The ideal candidate will be creative, organised, and passionate about providing the highest quality customer care, with excellent communication skills and experience working with different stakeholders.
Education & Qualifications
Experience within a similar role in the housebuilding/construction industry would be beneficial but is not essential.
Why work for Keepmoat Homes?
We pride ourselves on being a great place to work, attracting, motivating, and retaining the best people who can deliver the best service for our customers. We offer:
- Competitive rates of pay, regularly reviewed to reflect our market leadership
- A bonus scheme linked to team and company performance
- Special offers for staff, including holidays, health club memberships, and days out
- Trust and development opportunities to progress your career
Our values are the foundation for our vision, the cornerstone of our culture, and the benchmark for our achievement. We are:
- Straightforward - We get the job done in the most efficient and effective way, being friendly, open, and honest
- Collaborative - We work together in partnership to deliver the very best customer experience, partnering to deliver the best results possible
- Passionate - We care about what we do, putting pride and energy into delivering results
- Creative - We are proactive, flexible, and resourceful, listening, learning, and delivering solutions
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