Service Coordinator

4 weeks ago


Chadderton, Oldham, United Kingdom VTA Recruitment Full time

As a Service Administrator with VTA Recruitment, you will be working with a family-run business in the refrigeration industry. The organisation operates two busy depots in Oldham and Peterlee.

Key responsibilities include:

  • Providing excellent customer service and handling customer enquiries over the phone and email.
  • Delegating engineers to customer sites for repairs and breakdowns, and escalating jobs where necessary.
  • Completing customer reports and service logs, and arranging repairs to be completed in the workshop.
  • Liaising with customers to confirm breakdowns of costs and managing bookings.

The ideal candidate will be methodical in their approach, able to work under their own initiative, and possess strong communication and customer service skills. They will also have a sound understanding of computers and be able to adapt to in-house software and IT systems.

Working hours are Monday to Friday, 08:30am to 16:30pm, with a salary of £25,000 and 25 days' holiday per year.


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