Sales and Customer Solutions Executive

1 day ago


StokeonTrent, Stoke-on-Trent, United Kingdom Hometree Full time
The Role

YourRepair, now part of Hometree, provides high-quality customer-focused home and boiler care plans across the UK. With years of expertise in plumbing and gas engineering, YourRepair offers fixed-price plans that cover boilers, heating, plumbing, and electrical systems for homeowners and landlords alike.

This role requires strong commercial awareness, adaptability, and a commitment to high customer satisfaction within a fast-paced contact center environment. Success involves achieving sales targets, utilizing CRM tools, and contributing to the team's overall success through collaboration and resilience.

Responsibilities
  • Manage Inbound Sales Inquiries: Respond promptly and professionally to new inbound sales inquiries, providing potential customers with relevant information and guidance to facilitate their decision-making.
  • Handle Plan Renewals: Assist existing customers with plan renewals, answering questions and providing insights into any new features or benefits to encourage plan continuation.
  • Achieve Sales and Renewal Targets: Meet or exceed set targets for both new sales and renewals, contributing to the overall success of the sales team.
  • Maintain High Customer Satisfaction: Provide excellent customer service, ensuring each interaction enhances the customer experience and builds loyalty.

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