Customer Loyalty Manager

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage City Full time
About Our Customer Marketing Manager Role

We are seeking a highly skilled Customer Marketing Manager to join our team at Sage City. This role is a key part of our Customer Advocacy team, responsible for driving key objectives for customer product reviews and advocacy.

Key Responsibilities
  • Develop and implement strategies to achieve advocacy OKRs around reviews, including volumes for strategic business units.
  • Own touchpoints that capture reviews, both paid and organic, and optimize them as necessary.
  • Report on customer insights from reviews across strategic business units.
  • Collaborate with product marketing, web content, and WCO teams to surface positive review scores, review assets, and authentic customer reviews.
  • Ensure all internal systems where advocacy content is stored and managed are up-to-date, consistent, and accurate.
  • Adhere to Sage City's brand guidelines when creating or overseeing the creation of advocacy content.
  • Provide support to the Global Customer Advocacy Director and wider customer marketing and Sage City teams as needed.
  • Exceptional ability to manage multiple projects and stakeholder needs.
  • Experience in using customer advocacy platforms to scale content and showcase customer success.
  • Outstanding marketing communication and people skills.
  • Proficiency with Microsoft tools such as Excel, PowerPoint, Word, and Teams.
Benefits

We offer a comprehensive benefits package, including health, dental, and vision coverage, a work-away scheme, on-going training and professional development, paid volunteer days, and flexible work patterns.

Function

Brand

Country

United Kingdom

Work Place Type

Hybrid



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