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Customer Loyalty Manager

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sage City Full time
About Our Customer Marketing Manager Role

The Customer Marketing Manager – Review Sites is a key role in Customer Advocacy at Sage, responsible for driving key objectives for customer product reviews and advocacy. This role requires a strong understanding of customer behavior and preferences, as well as the ability to develop and implement effective marketing strategies to drive customer engagement and loyalty.

Key Responsibilities
  1. Develop and implement a comprehensive advocacy strategy to drive customer product reviews and advocacy.
  2. Own touchpoints that capture reviews, including communities, email performance, and working with Sage colleagues to optimize touchpoints as necessary.
  3. Report on customer insight from reviews across strategic business units.
  4. Develop and maintain meeting cadence with key product marketing, web content, and WCO teams to surface positive review scores, review assets, and authentic customer reviews.
  5. Ensure all internal systems where advocacy content is stored and managed are up to date, consistent, and accurate.
  6. Adhere to Sage brand guidelines when creating or overseeing the creation of advocacy content and use Workfront as necessary when liaising with Brand, other creative, or data colleagues.
  7. Provide support to the Global Customer Advocacy Director and wider customer marketing and Sage teams as necessary.
  8. Exceptional ability to manage multiple projects and stakeholder needs.
  9. Experience in using customer advocacy platforms to scale content and showcase customer success.
  10. Outstanding and creative marketing communication and people abilities.
  11. Proficiency with Microsoft tools such as Excel, PowerPoint, Word, Teams.
Benefits

As a valued member of the Sage team, you will enjoy a range of benefits, including comprehensive health, dental, and vision coverage, a work away scheme for up to 10 weeks a year, on-going training and professional development, paid 5 days yearly to volunteer through our Sage Foundation, and flexible work patterns and hybrid working.

Function

Brand

Country

United Kingdom

Office Location

Newcastle

Work Place Type

Hybrid

Advert

At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. We invite you to join us and help us write our next chapter.