Customer Loyalty Manager
6 days ago
Customer Marketing Manager
Job DescriptionAbout our Customer Marketing Manager role
The Customer Marketing Manager – Review Sites is a key role in Customer Advocacy at Sage, responsible for driving key objectives for customer product reviews and advocacy.
Key Responsibilities- Ensure Advocacy OKRs around reviews including volumes for strategic BUs are achieved, measured, and reported on a regular basis.
- Own touchpoints that capture reviews both where we have paid for profiles and where we do not – utilising communities, reviewing email performance, and working with Sage colleagues to optimise touchpoints as necessary.
- Report on customer insight from reviews across strategic BUs.
- Develop and maintain meeting cadence with key product marketing, web content and WCO teams to surface positive review scores, review assets and authentic customer reviews.
- Ensure all internal systems where advocacy content is stored and managed is up to date, consistent and accurate.
- Adhere to Sage brand guidelines when creating or overseeing the creation of advocacy content and use Workfront as necessary when liaising with Brand, other creative or data colleagues.
- Provide support to the Global Customer Advocacy Director and wider customer marketing and Sage teams as necessary.
- Exceptional ability managing multiple projects and stakeholder needs.
- Experience in using customer advocacy platforms to scale content and showcase customer success.
- Outstanding and creative marketing communication and people abilities.
- Proficiency with Microsoft tools such as Excel, PowerPoint, Word, Teams.
Comprehensive health, dental and vision coverage
Work away scheme for up to 10 weeks a year
On-going training and professional development
Paid 5 days yearly to volunteer through our Sage Foundation
Flexible work patterns and hybrid working
FunctionBrand
CountryUnited Kingdom
Office LocationNewcastle
Work Place TypeHybrid
AdvertAt Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.
We invite you to join us and help us write our next chapter.
All qualified applicants will be thoughtfully considered and never discriminated against based on their race, colour, age, religion, sexual orientation, gender identity, national origin, disability or veteran status.
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