Customer Experience Coordinator for Social Housing
6 hours ago
Thorn Baker Construction is seeking a skilled Resident Liaison Officer to support our project delivery team. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences.
About the Role:
- This position requires the ability to communicate effectively with residents, clients, and stakeholders.
- The successful candidate will be responsible for adopting and embracing the CRM system, making appointments, and maintaining project diaries.
- Identifying specific customer needs and providing tailored solutions.
- Achieving results through effective documentation and recording of activities in the CRM System.
Responsibilities:
- Providing exceptional customer experience and building trust with residents, clients, and stakeholders.
- Delivering a high-quality service, assisting before, during, and after refurbishment works.
- Achieving client KPI targets for resident satisfaction.
- Supporting other areas of the project team as required.
Benefits:
- Competitive salary range (£40,000 - £55,000) dependent on experience.
- Opportunities for career growth and development.
- Collaborative and dynamic work environment.
Required Skills and Qualifications:
- Candidate must have a valid CSCS card.
- Two commercial relevant references.
- Can-do attitude with a strong work ethic.
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