Customer Experience Coordinator for Social Housing

6 hours ago


Rushden, Northamptonshire, United Kingdom Thorn Baker Construction Full time
Job Description:

Thorn Baker Construction is seeking a skilled Resident Liaison Officer to support our project delivery team. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences.

About the Role:

  • This position requires the ability to communicate effectively with residents, clients, and stakeholders.
  • The successful candidate will be responsible for adopting and embracing the CRM system, making appointments, and maintaining project diaries.
  • Identifying specific customer needs and providing tailored solutions.
  • Achieving results through effective documentation and recording of activities in the CRM System.

Responsibilities:

  • Providing exceptional customer experience and building trust with residents, clients, and stakeholders.
  • Delivering a high-quality service, assisting before, during, and after refurbishment works.
  • Achieving client KPI targets for resident satisfaction.
  • Supporting other areas of the project team as required.

Benefits:

  • Competitive salary range (£40,000 - £55,000) dependent on experience.
  • Opportunities for career growth and development.
  • Collaborative and dynamic work environment.

Required Skills and Qualifications:

  • Candidate must have a valid CSCS card.
  • Two commercial relevant references.
  • Can-do attitude with a strong work ethic.


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