Customer Service Liaison

6 days ago


Basingstoke, Hampshire, United Kingdom Johnsons Workwear Full time

We are seeking a Customer Service Liaison to provide an office-based link between customers and Johnsons Workwear, ensuring a high standard of customer care in accordance with our customer commitment.

This role offers a range of benefits including:

  • 22 days holiday per year (rising to a maximum of 25) plus bank holidays
  • Access to a company Share Save Scheme and Smart spending App
  • Employee wellness programme and referral scheme
  • Company pension
  • On-site parking
  • Access to an award-winning training academy dedicated to staff development

In this role, you will:

  • Record all calls/emails onto our system and forward to relevant departments for investigation/updates and keeping all departments/colleagues and customers updated regularly
  • Complete monthly VIP calls to customers and update records and possible sales
  • Order items, complete customer instructions, and end customer contracts as and when required
  • Process all documentation correctly and maintain files and records according to procedures
  • Action messages received and record these on our system plus respond to messages
  • Carry out duties as laid down in BS EN ISO 9001: 2000 / 14001 Local Working Instructions and Company Operations Manual which may be updated from time to time
  • Liaise closely with other departments and provide support for the Customer Service Executives and action instructions from the
  • Comply with Company Policies and the Terms and Conditions of Employment, Health & Safety, and follow Company Procedures. Full PPE
  • Attend training courses as required
  • Foster and maintain good working relations with customers, Company, and colleagues
  • Maintain confidentiality of Company and customer business
  • Other ad-hoc duties as required

Person Specification

The ideal candidate would have worked in an office environment previously, be confident in a range of IT skills including Word, Excel, and Microsoft Teams. Be able to work as part of a team plus on their own and have a strong attention to detail and good time management and organisation skills. Experience in a similar role is essential.

Who are Johnsons Workwear?



  • Basingstoke, Hampshire, United Kingdom Office Angels Full time

    Customer Service LiaisonOffice Angels is seeking a highly organized and detail-oriented Customer Service Liaison to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer service to our key accounts and other UK customers.Key Responsibilities:Liaise with key accounts and other UK...


  • Basingstoke, Hampshire, United Kingdom Office Angels Full time

    Customer Service LiaisonOffice Angels is seeking a highly organized and detail-oriented Customer Service Liaison to join our team. As a key member of our customer service department, you will be responsible for providing exceptional customer service to our key accounts and other UK customers.Key Responsibilities:Liaise with key accounts and other UK...


  • Basingstoke, Hampshire, United Kingdom Office Angels Full time

    Office Angels is seeking a highly organized and detail-oriented Customer Service Liaison to join their team. As a Key Account Coordinator, you will be responsible for liaising with Key Accounts and other UK customers to ensure prompt and accurate responses to all correspondence received.The day-to-day duties of this role will include:Resolving and responding...


  • Basingstoke, Hampshire, United Kingdom Johnsons Workwear Full time

    We are seeking a Customer Service Liaison to provide an office-based link between customers and Johnsons Workwear in order to satisfy queries, record and resolve problems, and ensure a high standard of customer care in accordance with our customer commitment.This role offers a range of benefits including:22 days holiday per year (rising to a maximum of 25)...


  • Basingstoke, Hampshire, United Kingdom Johnsons Workwear Full time

    We are seeking a Customer Service Liaison to provide an office-based link between customers and our company, ensuring a high standard of customer care in accordance with our customer commitment.This role offers a range of benefits including:22 days holiday per year (rising to a maximum of 25) plus bank holidaysAccess to a company Share Save Scheme and Smart...


  • Basingstoke, Hampshire, United Kingdom Office Angels Full time

    Key Customer Co-ordinatorOffice Angels is partnering with a forward-thinking client to recruit a Key Customer Co-ordinator. This role is ideal for a motivated individual who can work in a busy environment and develop within a dynamic company.Key Responsibilities:Liaise with Key Accounts and other UK customers to ensure prompt and accurate responses to all...


  • Basingstoke, Hampshire, United Kingdom Office Angels Full time

    Key Customer Co-ordinatorOffice Angels is partnering with a forward-thinking client to recruit a Key Customer Co-ordinator. This role is ideal for a motivated individual who can work in a busy environment and develop within a dynamic company.Key Responsibilities:Liaise with Key Accounts and other UK customers to ensure prompt and accurate responses to all...


  • Basingstoke, Hampshire, United Kingdom Office Angels Full time

    Key Customer Co-ordinator Job DescriptionOffice Angels is partnering with a forward-thinking client to recruit a Key Customer Co-ordinator. This role offers a hybrid work pattern of 3 days in the office and 2 from home.Key Responsibilities:Liaising with Key Accounts: Ensure prompt and accurate responses to all correspondence received from Key Accounts and...


  • Basingstoke, Hampshire, United Kingdom Office Angels Full time

    Key Customer Co-ordinator Job DescriptionOffice Angels is partnering with a forward-thinking client to recruit a Key Customer Co-ordinator. This role offers a hybrid work pattern of 3 days in the office and 2 from home.Key Responsibilities:Liaising with Key Accounts: Ensure prompt and accurate responses to all correspondence received from Key Accounts and...


  • Basingstoke, Hampshire, United Kingdom Office Angels Full time

    Key Customer Co-ordinator RoleOffice Angels have partnered with a forward-thinking client to recruit a skilled Key Customer Co-ordinator. This is a busy role that offers a hybrid work pattern, with 3 days spent in the office and 2 days working from home. You will join a dedicated team of individuals who possess excellent communication skills and a passion...


  • Basingstoke, Hampshire, United Kingdom Office Angels Full time

    Key Customer Co-ordinatorOffice Angels has partnered with a forward-thinking client to recruit a skilled Key Customer Co-ordinator. This role offers a hybrid work pattern, with 3 days in the office and 2 days from home.Key Responsibilities:Liaising with Key Accounts: Develop strong relationships with Key Accounts and other UK customers to ensure prompt and...


  • Basingstoke, Hampshire, United Kingdom Office Angels Full time

    Key Customer Co-ordinatorOffice Angels has partnered with a forward-thinking client to recruit a skilled Key Customer Co-ordinator. This role offers a hybrid work pattern, with 3 days in the office and 2 days from home.Key Responsibilities:Liaising with Key Accounts: Develop strong relationships with Key Accounts and other UK customers to ensure prompt and...


  • Basingstoke, Hampshire, United Kingdom Daniel Owen Ltd Full time

    Contract Liaison Officer ======================= We are seeking a skilled Contract Liaison Officer to join our team at Daniel Owen Ltd. As a key member of our team, you will be responsible for maintaining high levels of communication with customers and internal/external teams. **Key Responsibilities:** * Maintain effective communication with customers via...


  • Basingstoke, Hampshire, United Kingdom Daniel Owen Ltd Full time

    Contract Liaison Officer ======================= We are seeking a skilled Contract Liaison Officer to join our team at Daniel Owen Ltd. As a key member of our team, you will be responsible for maintaining high levels of communication with customers and internal/external teams. **Key Responsibilities:** * Maintain effective communication with customers via...


  • Basingstoke, Hampshire, United Kingdom CVL:LDN Full time

    Job Opportunity: Resident Liaison OfficerWe are seeking an experienced Resident Liaison Officer to join our team at CVL:LDN. As a key member of our utility project team, you will be responsible for building strong relationships with local residents, contractors, and stakeholders to ensure successful project delivery.Key Responsibilities:Liaise with...


  • Basingstoke, Hampshire, United Kingdom CVL:LDN Full time

    Job Opportunity: Resident Liaison OfficerWe are seeking an experienced Resident Liaison Officer to join our team at CVL:LDN. As a key member of our utility project team, you will be responsible for building strong relationships with local residents, contractors, and stakeholders to ensure successful project delivery.Key Responsibilities:Liaise with...


  • Basingstoke, Hampshire, United Kingdom Alexander Fisher Recruitment Full time

    Resident Liaison OfficerWe are seeking an experienced Resident Liaison Officer to join our team in Basingstoke. This is a fantastic opportunity to work with a reputable company that offers a range of benefits, including healthcare and pension schemes.Key Responsibilities:Facilitate the smooth running of projects by building and maintaining positive...


  • Basingstoke, Hampshire, United Kingdom Alexander Fisher Recruitment Full time

    Resident Liaison OfficerWe are seeking an experienced Resident Liaison Officer to join our team in Basingstoke. This is a fantastic opportunity to work with a reputable company that offers a range of benefits, including healthcare and pension schemes.Key Responsibilities:Facilitate the smooth running of projects by building and maintaining positive...


  • Basingstoke, Hampshire, United Kingdom CVL:LDN Full time

    Job Opportunity: Resident Liaison OfficerWe are seeking an experienced Resident Liaison Officer to join our team at CVL:LDN. As a key member of our utility project team, you will be responsible for building strong relationships with local residents, contractors, and stakeholders to ensure successful project delivery.Key Responsibilities:Liaise with...


  • Basingstoke, Hampshire, United Kingdom CVL:LDN Full time

    Job Opportunity: Resident Liaison OfficerWe are seeking an experienced Resident Liaison Officer to join our team at CVL:LDN. As a key member of our utility project team, you will be responsible for building strong relationships with local residents, contractors, and stakeholders to ensure successful project delivery.Key Responsibilities:Liaise with...