Customer Service Liaison

4 weeks ago


Basingstoke, Hampshire, United Kingdom Johnsons Workwear Full time

We are seeking a Customer Service Liaison to provide an office-based link between customers and Johnsons Workwear, ensuring a high standard of customer care in accordance with our customer commitment.

This role offers a range of benefits including:

  • 22 days holiday per year (rising to a maximum of 25) plus bank holidays
  • Access to a company Share Save Scheme and Smart spending App
  • Employee wellness programme and referral scheme
  • Company pension
  • On-site parking
  • Access to an award-winning training academy dedicated to staff development

In this role, you will:

  • Record all calls/emails onto our system and forward to relevant departments for investigation/updates and keeping all departments/colleagues and customers updated regularly
  • Complete monthly VIP calls to customers and update records and possible sales
  • Order items, complete customer instructions, and end customer contracts as and when required
  • Process all documentation correctly and maintain files and records according to procedures
  • Action messages received and record these on our system plus respond to messages
  • Carry out duties as laid down in BS EN ISO 9001: 2000 / 14001 Local Working Instructions and Company Operations Manual which may be updated from time to time
  • Liaise closely with other departments and provide support for the Customer Service Executives and action instructions from the
  • Comply with Company Policies and the Terms and Conditions of Employment, Health & Safety, and follow Company Procedures. Full PPE
  • Attend training courses as required
  • Foster and maintain good working relations with customers, Company, and colleagues
  • Maintain confidentiality of Company and customer business
  • Other ad-hoc duties as required

Person Specification

The ideal candidate would have worked in an office environment previously, be confident in a range of IT skills including Word, Excel, and Microsoft Teams. Be able to work as part of a team plus on their own and have a strong attention to detail and good time management and organisation skills. Experience in a similar role is essential.

Who are Johnsons Workwear?



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