Customer Service Liaison

4 weeks ago


Basingstoke, Hampshire, United Kingdom Office Angels Full time

Office Angels is seeking a highly organized and detail-oriented Customer Service Liaison to join their team. As a Key Account Coordinator, you will be responsible for liaising with Key Accounts and other UK customers to ensure prompt and accurate responses to all correspondence received.

The day-to-day duties of this role will include:

  1. Resolving and responding to queries and claims promptly, accurately, and legibly in line with the department service levels to facilitate payment.
  2. Providing business reports on designated Key Accounts on a monthly basis.
  3. Monitoring dispatch performance of orders through the warehouse and assisting in workload management.
  4. Maintaining high standards of behavior within the team, conducting oneself in a positive manner which promotes the Customer Service Department and company values.
  5. Possessing a flexible attitude to cover functions outside of the normal remit, if circumstances require.
  6. Attending any training courses that the Key Accounts Manager or Head of Department feels would be beneficial to the role or career development.
  7. A thorough understanding of UK Customer Services processes.
  8. Being highly organized with well-developed time management skills and able to work effectively in a pressurized environment.
  9. Having a good working knowledge of Microsoft Office applications including Outlook, Word, and PowerPoint.
  10. Having excellent working knowledge of Microsoft Office Excel 2010.
  11. Exhibiting a flexible and willing attitude, able to work within a team environment.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.



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