Customer Service Representative

3 days ago


Basingstoke, Hampshire, United Kingdom ITSS Recruitment Full time
Job Summary:

As a Customer Service Representative at ITSS Recruitment, you will be at the forefront of our mission to provide exceptional after-sales support. You will handle customer queries related to energy usage, billing, and tariffs, ensuring our customers feel confident and supported.

Key Responsibilities:
  1. Deliver excellent after-sales support through various communication channels.
  2. Assist customers with billing, tariff, and usage enquiries, explaining our straightforward, no-hidden-costs approach.
  3. Resolve any service-related issues quickly and professionally.
  4. Work collaboratively with internal teams to continuously improve the customer experience.
Requirements:
  1. Previous experience in customer service, ideally within the energy or utilities sector.
  2. Excellent communication skills and a genuine passion for helping customers.
  3. Interest in the energy industry and a desire to help customers make informed decisions.
  4. Ability to work in a fast-paced environment.
What We're Looking For:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. If you have a passion for delivering exceptional customer service and a desire to work in the energy industry, we encourage you to apply for this exciting opportunity.

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