Customer Service Representative

2 weeks ago


Basingstoke, Hampshire, United Kingdom Diligenta Full time £23,400
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Diligenta. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to our clients, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to resolve customer issues and improve service delivery
  • Stay up-to-date with product and service knowledge to provide accurate information to customers
  • Meet or exceed customer satisfaction targets and service level agreements
What We Offer

We offer a competitive salary and benefits package, including:

  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • A comprehensive training program to ensure your success in the role
  • A competitive salary and benefits package
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
Why Join Us

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We are proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group. We offer a dynamic and supportive work environment, with opportunities for career growth and professional development. Join our team and be part of our journey to deliver exceptional customer service and client satisfaction.



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