Customer Service Representative

4 weeks ago


Basingstoke, Hampshire, United Kingdom Nationwide Building Society Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Representative. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and supporting our customers with their banking needs.

Key Responsibilities
  • Provide excellent customer service and support to customers in person, via phone, and online.
  • Process transactions, answer customer queries, and resolve issues in a timely and professional manner.
  • Work collaboratively with the branch team to achieve sales and service targets.
  • Stay up-to-date with product knowledge and regulatory requirements to provide accurate information to customers.
  • Contribute to a positive and inclusive branch culture that values diversity and promotes a customer-centric approach.
What We Offer

As a Customer Representative at Nationwide Building Society, you will have the opportunity to develop your skills and knowledge in a dynamic and supportive environment. We offer a range of benefits, including:

  • A competitive salary and bonus scheme.
  • A comprehensive training program to help you develop your skills and knowledge.
  • A range of employee benefits, including a pension scheme, life assurance, and access to training and development opportunities.
  • A flexible working environment that supports work-life balance.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • A customer-focused approach and a passion for delivering exceptional service.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic computer skills and familiarity with banking systems.
  • A willingness to learn and develop your skills and knowledge.
What to Do Next

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please click the 'Apply Now' button to submit your application. We look forward to hearing from you



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