Customer Service Representative
2 weeks ago
At Diligenta, we're dedicated to delivering exceptional customer service to customers on behalf of well-known brands. As a Customer Service Representative, you'll play a vital role in ensuring a seamless experience for our customers during the moments that matter.
You'll join a people and technology-driven business, taking inbound calls from customers about their life assurance, savings, investments, or pension plans. Whether assisting customers plan for retirement, accessing investments, updating personal information, or supporting families during bereavements, you'll ensure a high level of service quality.
Many new colleagues come from contact centres, retail, hospitality, or travel backgrounds, so financial services experience isn't required; comprehensive training will be provided.
We support our colleagues with competitive benefits:
~ 31 days annual leave (including UK Bank Holidays).
~ Annual discretionary bonus eligibility.
~ Perks at Work (online discounted shopping).
~ Car lease scheme and Jaguar Land Rover discount.
~ Cycle to Work scheme and interest-free season ticket loans.
~ Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
~ Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support.
~ Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
~ Personal and career development opportunities within Diligenta.
As a Customer Service Representative, you'll be passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure. You'll have excellent listening, verbal and written communication skills and be able to simplify complex matters whilst providing outstanding service.
A problem solver, flexible, and adaptable to changing priorities. Proficient in Microsoft Office (Word & Excel).
We are dedicated to being there to support customers in the moments that really matter in life and providing the best service every time. Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.
We deliver exceptional customer service to customers on behalf of well-known brands including Lloyds Banking Group, The Phoenix Group, Standard Life, AVIVA, M&G Prudential and Nest, the UK government's workplace pension scheme. We look for new ways to innovate in customer service and client satisfaction too. Our ongoing and expected company growth offers opportunities for all our colleagues, and we're excited to welcome new people to be part of our journey.
Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.
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