Wholesale Client Relations Manager

5 days ago

London, Greater London, United Kingdom All Things Bloom Full time

Position Overview

At All Things Bloom, we are passionate about delivering exceptional coffee experiences to our customers. We pride ourselves on being a fresh player in the coffee industry, dedicated to catering to the tastes of even the most discerning coffee enthusiasts.

As a key member of our wholesale division, the Wholesale Account Manager will embody a genuine appreciation for high-quality coffee and excel in providing outstanding customer service. This role is essential in nurturing our client relationships and enhancing our commercial success.

What We Offer

  • Competitive salary package
  • Travel compensation for business-related journeys
  • Monthly mobile phone expenses covered
  • Provision of a laptop and barista equipment, with additional items subject to approval
  • Access to SCA training programs
  • Attractive bonus and commission structure

Ideal Candidate Profile

  • Familiarity with specialty coffee in the UK market
  • Experience with management software such as Xero, Unleashed, and Shopify (not mandatory)
  • Strong written and verbal communication skills in English
  • Proficiency in Microsoft Office Suite
  • Demonstrated success in driving sales growth and maintaining client relationships
  • Ability to lead and develop a team effectively

Performance Metrics

  • Completion of a six-month probationary period with a performance review
  • Achievement of quarterly sales objectives
  • Management of the new customer pipeline
  • Regular appraisals every six months
  • Monthly performance review meetings with direct supervisor

Key Responsibilities

  • Oversee daily operations of the wholesale team, including sales and account management
  • Act as a brand ambassador, promoting our products in alignment with our core values
  • Identify opportunities to engage and support wholesale clients
  • Maintain and strengthen relationships with key accounts
  • Communicate proactively with customers regarding our services and support options
  • Supervise wholesale account managers, ensuring effective planning of their activities
  • Analyze ordering trends and address fluctuations in demand
  • Coordinate technical support for clients as needed
  • Provide training sessions at our Roastery or client locations when necessary
  • Collaborate with various departments to achieve sales targets and commercial goals
  • Participate in trade shows and exhibitions as required
  • Convert leads from inquiries and proactively seek new business opportunities
  • Conduct research on prospects to tailor our offerings to their needs
  • Organize and facilitate sales meetings with potential clients
  • Keep the new business pipeline updated, tracking all lead management activities
  • Work closely with the roastery team to identify prospects and enhance conversion rates
  • Collaborate with the Head of Coffee on sales forecasting and green bean order planning
  • Develop strategic plans for coffee sales and customer engagement
  • Adapt to last-minute changes and resolve issues while prioritizing customer satisfaction
  • Demonstrate the ability to work independently and manage time efficiently

Performance Expectations

  • Understand and meet All Things Bloom's customer service standards
  • Deliver exceptional coffee experiences consistently
  • Build positive relationships with wholesale clients, suppliers, and industry stakeholders
  • Meet sales targets aligned with company financial goals

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