Customer Experience Expert

1 month ago


Manchester, United Kingdom Travel Trade Recruitment Limited Full time
Job Title: Customer Experience Expert

About the Role:
We are seeking an experienced Concierge Service Administration Agent to join our team at Travel Trade Recruitment Limited. As a key member of our customer service team, you will be responsible for delivering exceptional customer service to our clients.

Key Responsibilities:
* Respond to customer queries via email and live chat.* Complete post-booking calls and reviews.* Complete post-booking administration, including invoicing and payment collections.* Work independently and as a team to deliver exceptional service.* Take ownership of your own development to build on product knowledge and stay up to date with latest service trends and standards.* Previous product experience in the travel sector is preferred.

Working Arrangements:
Fully remote working available for the right candidate with cruise experience, working Monday to Saturday from 9.

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