Customer Service Expert

4 days ago


Manchester, United Kingdom IDEX Consulting Full time
Exciting Opportunity for Insurance Professionals

We are seeking an experienced Customer Service Expert to join our team at IDEX Consulting in Manchester. As a Senior Customer Relationship Specialist, you will be responsible for delivering exceptional customer service to our clients and providing expert advice on insurance solutions.

About the Role
  • Deliver outstanding customer service to ensure client satisfaction and loyalty.
  • Conduct thorough risk assessments and provide personalized insurance solutions to protect clients' assets.
  • Collaborate closely with internal teams to handle policy inquiries, claims, and renewals efficiently.

As a key member of our team, you will have the opportunity to work with a diverse range of clients, from small businesses to individuals, and help them navigate through their insurance options.

Requirements
  • Previous experience in the insurance industry or a related field is preferred.
  • A proactive and customer-centric approach to delivering exceptional service.
  • Proficiency in insurance software Acturis.

The salary for this role is estimated to be around £35,000 - £45,000 per annum, depending on experience.



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