Resident Service Coordinator

2 weeks ago

London, Greater London, United Kingdom Savills Management Resources Full time
About the Role

Savills Management Resources is seeking a highly skilled and motivated Resident Service Assistant to join our team. As a key member of our onsite team, you will be responsible for delivering exceptional lettings and property management services to our residents.

Key Responsibilities
  • Health and Safety Compliance: Ensure all health and safety compliance is up to date and maintained throughout the development.
  • First Point of Call: Act as the first point of contact for residents to report maintenance issues and provide timely resolutions.
  • Contractor Management: Coordinate all contractor appointments and defect repairs, logging issues to ensure required service levels are met.
  • Communal Area Inspections: Conduct daily inspections of communal areas and corridors to ensure they are well-maintained and presented.
  • Minor Works: Organize minor works between tenancies to maintain a high level of presentation throughout the development.
  • Check-in and Check-out Process: Complete the check-in and check-out process, determining deposit returns and ensuring a smooth transition for residents.
  • Community Engagement: Create a sense of community through communication, events, and innovations, fostering a positive living environment for residents.
  • Health and Safety Support: Work closely with the Resident Services Manager to ensure health and safety statutory requirements are met across the development.
  • Property Presentation: Ensure communal areas and available apartments are well-presented and appealing to prospective tenants at all times.
  • Rental Enquiries: Respond to rental enquiries, book viewings, and negotiate offers as needed.
  • Letting Agent Liaison: Liaise with appointed letting agents during the initial let-up period as required.
  • Applicant Vetting: Complete all applicant vetting in line with Savills procedures.
  • Availability Management: Post-initial let-up, upload availability details to marketing portals, update adverts as necessary, and deal with enquiries and viewings.
  • Tenancy Management: Process and negotiate renewals and new offers, completing all tenancy documentation as needed.
  • Customer Service: Provide exceptional customer service to residents, ensuring their needs are met and exceeded.
  • Communication: Ensure up-to-date resident communication via various channels, including social media.
  • CCTV Monitoring: Monitor CCTV when at reception.
  • Parcel and Package Management: Support with logging parcels and packages as required.
  • Maintenance Reporting: Report any estate maintenance issues to the Facilities Manager.
  • Incident Reporting: Record accidents and incidents.
Requirements
  • Experience: Proven experience in residential property management and/or lettings, with a preference for build-to-rent experience.
  • Knowledge: Basic understanding of lettings compliance and regulation.
  • Skills: Positive attitude, organized, detail-oriented, common sense approach, ability to think on their feet, and excellent written and spoken communication skills.
  • Personality: Outgoing, warm, and friendly personality, with the ability to build strong relationships with residents and colleagues.
  • IT Literacy: IT literate and social media savvy.
Working Arrangements

This is a 5-day out of 7 role, with a salary of £31,500.00 PA (up to 10% discretionary bonus). Please see our Benefits Booklet for more information.

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