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Resident Services Coordinator
2 months ago
Job Summary
We are seeking a highly skilled and customer-focused Resident Services Assistant to join our team at Savills Management Resources. As a key member of our lettings management team, you will be responsible for providing exceptional onsite lettings management services to our residential developments.
Key Responsibilities
- Ensure that communal areas and available apartments are well-presented and appealing to prospective tenants at all times.
- Respond to rental enquiries, book in and conduct viewings, and agree offers in a timely and professional manner.
- Achieve a high level of occupancy, with a target of 97% and above.
- Complete all applicant vetting in line with Savills procedures and ensure compliance with all relevant regulations.
- Upload availability details to marketing portals, update adverts as necessary, and deal with enquiries, conduct viewings, and negotiate offers.
- Process offers and complete all tenancy documentation in a timely and accurate manner.
- Provide weekly statistics on enquiries and produce market analysis on rents to inform business decisions.
- Negotiate renewal tenancy terms and process the relevant documentation to ensure seamless transitions.
- Provide exceptional customer service to residents, responding to their queries and concerns in a timely and professional manner.
- Organize and run tenant services via third-party providers and in-house teams.
- Ensure up-to-date resident communication via various channels, including regular updates and notifications.
- Seek out special offers and discounts for residents from local businesses to enhance their experience.
- Create a sense of community through communication, events, and innovations that foster a positive and inclusive environment.
- Act as the first point of contact for residents to report maintenance issues and ensure prompt resolution.
- Coordinate all contractor appointments and defect warranty repairs, logging issues to ensure required service levels are met.
- Carry out regular inspections of communal areas and apartments to ensure they are well-maintained and presented.
- Organize minor works between tenancies to maintain a high level of presentation and quality.
- Complete check-in and check-out reports, determining deposit returns in accordance with Savills procedures.
- Work closely with the Resident Services Manager to ensure that all health and safety statutory requirements are met across the development.
Requirements
- Strong customer service ethic and background, with a positive and can-do attitude.
- Common sense approach, with the ability to think on their feet and make considered decisions.
- Outgoing, warm, and friendly personality, with excellent written and spoken communication skills.
- Organized, meticulous, and tenacious, with the ability to work independently and as part of a team.
- IT literate and social media savvy, with experience in undertaking viewings an advantage.
Working Hours
Monday – Friday, 9am – 6pm (5 over 7 days).
Salary
£30,000 (up to 10% discretionary bonus).
