Optical Solutions Manager

6 days ago


Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

At Edmund Optics, we are seeking an experienced Optical Solutions Manager to join our European team. This role will play a critical part in driving customer satisfaction and revenue growth through effective management of the Product Support Team.

Job Summary:

The Optical Solutions Manager is responsible for leading the Product Support Team, ensuring seamless technical support to customers across Europe, the Middle East, and Africa. With a strong focus on sales process improvement and customer journey optimization, this individual will develop and execute strategies to drive business growth and expand our market presence.

Main Responsibilities:
  • Lead the Product Support Team to achieve customer satisfaction and revenue targets
  • Develop and implement sales process improvements to enhance customer experience and increase productivity
  • Collaborate with marketing to gather customer feedback and identify support needs
  • Maintain accurate records of key performance indicators (KPIs) and provide regular reports to stakeholders
Requirements:
  • Minimum 3 years' experience in technical sales and/or product support
  • Strong knowledge of sales and support processes
  • Fluent English language skills; additional languages a plus
  • Willingness to travel for occasional site visits and tradeshows

We offer a competitive salary of £60,000 - £80,000 per annum, depending on location and experience. Our benefits package includes private medical and dental insurance, extensive training opportunities, and subsidized gym membership.



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