Optical Solutions Manager
6 days ago
At Edmund Optics, we are seeking an experienced Optical Solutions Manager to join our European team. This role will play a critical part in driving customer satisfaction and revenue growth through effective management of the Product Support Team.
Job Summary:The Optical Solutions Manager is responsible for leading the Product Support Team, ensuring seamless technical support to customers across Europe, the Middle East, and Africa. With a strong focus on sales process improvement and customer journey optimization, this individual will develop and execute strategies to drive business growth and expand our market presence.
Main Responsibilities:- Lead the Product Support Team to achieve customer satisfaction and revenue targets
- Develop and implement sales process improvements to enhance customer experience and increase productivity
- Collaborate with marketing to gather customer feedback and identify support needs
- Maintain accurate records of key performance indicators (KPIs) and provide regular reports to stakeholders
- Minimum 3 years' experience in technical sales and/or product support
- Strong knowledge of sales and support processes
- Fluent English language skills; additional languages a plus
- Willingness to travel for occasional site visits and tradeshows
We offer a competitive salary of £60,000 - £80,000 per annum, depending on location and experience. Our benefits package includes private medical and dental insurance, extensive training opportunities, and subsidized gym membership.
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