Optics Product Manager

8 hours ago


Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Our state-of-the-art manufacturing capabilities combined with our global distribution network have earned us the position as one of the largest suppliers of off-the-shelf optical components and a trusted partner when it comes to customized solutions.

We support numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; our products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.

Product Support Manager EMEA

This role is responsible for managing the Product Support Team (the Sales & Applications Engineers) with the aim to maximize the level of service offered to our customers regarding products and applications.

  • The ideal candidate will efficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
  • They will work towards continuous improvement of sales process and customer journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement.
  • The Product Support Manager EMEA will define and track key performance indicators (KPIs) and report them to the appropriate stakeholders.
  • Fluency in English is required, additional language skills are preferred.
  • Travel willingness is necessary for occasional visits of tradeshows and other Edmund Optics sites.

    We offer a range of employee benefits alongside the salary package:

    1. Company pension scheme.
    2. Private medical & dental insurance.
    3. Extensive training and development opportunities.
    4. Subsidized gym membership.
    5. Cycle to Work scheme.
    6. Company events.

    This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference.

    Estimated annual salary: £60,000 - £80,000 based on location and experience.



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