Optics Product Manager
8 hours ago
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Our state-of-the-art manufacturing capabilities combined with our global distribution network have earned us the position as one of the largest suppliers of off-the-shelf optical components and a trusted partner when it comes to customized solutions.
We support numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; our products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.
Product Support Manager EMEAThis role is responsible for managing the Product Support Team (the Sales & Applications Engineers) with the aim to maximize the level of service offered to our customers regarding products and applications.
- The ideal candidate will efficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
- They will work towards continuous improvement of sales process and customer journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement.
- The Product Support Manager EMEA will define and track key performance indicators (KPIs) and report them to the appropriate stakeholders.
- Fluency in English is required, additional language skills are preferred.
- Travel willingness is necessary for occasional visits of tradeshows and other Edmund Optics sites.
We offer a range of employee benefits alongside the salary package:
- Company pension scheme.
- Private medical & dental insurance.
- Extensive training and development opportunities.
- Subsidized gym membership.
- Cycle to Work scheme.
- Company events.
This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference.
Estimated annual salary: £60,000 - £80,000 based on location and experience.
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