Technical Sales and Product Support Expert

5 days ago


Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time
Job Overview

We are looking for a skilled Product Support Manager to join our team in EMEA. The successful candidate will be responsible for leading the Product Support Team, ensuring excellent customer satisfaction and revenue growth.

The ideal candidate will have a strong background in technical sales and product support, with experience managing teams and developing long-term strategies for continuous improvement.

In this role, you will:

  1. Manage and develop the Product Support Team to maximize customer satisfaction and revenue growth.
  2. Schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
  3. Assist the Product Support Team with complex technical inquiries and identify opportunities for growth.

Requirements:

  • Minimum 3 years of experience in technical sales and/or product support.
  • Knowledgeable about sales and support processes.
  • Fluent in English, additional language skills preferred.

Location: This is a full-time position based in York (UK), Mainz (Germany), or Lyon (France).



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