Technical Support Specialist
6 hours ago
Job Title: Technical Support Specialist
About the Role
We are seeking an experienced Technical Support Specialist to join our team at Redcentric. As a key member of our customer-facing support team, you will provide expert technical guidance and assistance to our customers across various technology products and managed services.
About You
To be successful in this role, you will need:
- A proven track record of providing exceptional customer service and technical support.
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues.
- Familiarity with IT service management processes and tools.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders.
Working Arrangements
This is a full-time position based in Harrogate. You will be required to work flexible hours, including evenings and weekends, to meet the needs of our customers.
What We Offer
In return for your hard work and dedication, we offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus a range of benefits, including:
- Ongoing training and development opportunities.
- The chance to work with a leading provider of technology solutions.
- A supportive and collaborative team environment.
How to Apply
If you are a motivated and enthusiastic individual with a passion for delivering excellent customer service and technical support, please submit your application, including your CV and a cover letter outlining your relevant experience and qualifications.
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