Senior Technical Support Specialist

1 month ago


Harrogate, North Yorkshire, United Kingdom Red Centric Full time
Technical Support Role in Harrogate, England

Competitive Salary: £25,000 - £35,000 per annum

Overview of the Company

Red Centric is a leading provider of IT solutions, seeking a skilled Technical Support Specialist to join our team in Harrogate, England.

Job Description:

Main Responsibilities
  1. Providing technical support to customers via phone and email
  2. Managing supplier relationships and monitoring system performance
  3. Communicating with customers to resolve issues

Key Skills and Qualifications:

  • Strong technical knowledge of broadband technologies, SD-WAN, WLAN networking, and VoIP SIP telephony solutions
  • Ability to work effectively in a 24/7 shift environment
  • Good communication and problem-solving skills

Benefits:

  • A competitive salary package
  • Ongoing training and development opportunities
  • The chance to work with a leading IT company

Working Hours:

The successful candidate will be required to work a rolling continental shift pattern, consisting of two day shifts and two night shifts, followed by four days off. This may involve working some evenings and weekends to cover holidays and sickness.



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