Optics Technical Specialist

1 day ago


Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time

At Edmund Optics, Ltd., we're looking for a highly skilled Optics Technical Specialist to join our team. This role is responsible for managing the Product Support Team with the aim to maximize customer satisfaction and revenue growth. If you have a degree in engineering, physics, mathematics, or a hard science, and at least three years of experience in technical sales and/or product support, we'd love to hear from you.

Job Description
  • Team Management: Manage and develop the Product Support Team to achieve customer satisfaction, revenue growth, high productivity, and individual accountability.
  • Scheduling: Efficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage.
  • Tech Support: Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues, and Regional Sales Managers when significant new opportunities are identified.
  • Process Improvement: Work towards continuous improvement of sales process and customers' journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement.
  • KPIs: Define and track key performance indicators (KPIs) and report them to stakeholders.
  • Tradeshows: Participate in tradeshows and conferences.
  • Customer Feedback: Interface with marketing to provide customer feedback and identify customer support needs to ensure EO's service leadership.
Qualifications
  • Bachelor's degree in engineering, physics, mathematics, or a hard science.
  • Minimum of three years of experience in technical sales and/or product support.
  • Proficiency in key optical engineering and physics concepts/optics industry experience preferred.
  • Knowledge of company products, applications, capabilities, and sourcing possibilities.
  • Knowledgeable about sales and support processes.
  • Proven leadership ability to manage people, build highly effective teams, and create a positive work atmosphere.
  • Fluent in English; additional language skills preferred.
  • Strong organization skills.
  • Able to identify key objectives, set goals, and execute plans.
  • Excellent communication and presentation skills, both written and verbal.
  • Travel willingness (occasional visits to tradeshows and other Edmund Optics sites).
What We Offer
  • Competitive salary: £60,000 - £80,000 per annum.
  • Company pension scheme.
  • Private medical & dental insurance.
  • Extensive training and development opportunities.
  • Subsidized gym membership.
  • Cycle to Work scheme.
  • Company events.
  • This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference.


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