Customer Support Specialist EMEA

5 days ago


Harrogate, North Yorkshire, United Kingdom Edmund Optics Full time
Role Overview: We are looking for a skilled Product Support Manager EMEA to join our team. As a Product Support Manager, you will be responsible for managing the Product Support Team and ensuring adequate phone, email, and chat coverage. You will also work towards continuous improvement of sales processes and customer journeys, and define and track key performance indicators (KPIs).

Responsibilities:
  • Manage the Product Support Team to ensure adequate phone, email, and chat coverage
  • Work towards continuous improvement of sales processes and customer journeys
  • Define and track key performance indicators (KPIs)

Requirements:
  • Fluent in English, additional language skills preferred
  • Willingness to travel for occasional visits to tradeshows and other sites

Salary: £60,000 - £80,000 per annum. This position can be located in York (UK), Mainz (Germany), or Lyon (France).

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